Returns & Exchanges 

Refund rights

Consumers have the same refund rights as they do when buying from a physical shop. This means that, under the Australian Consumer Law, any item they buy is covered by ‘consumer guarantees’.

For more information, view our Guarantees that apply automatically page.

The business may also have its own refunds and returns policy with additional rights, such as offering a refund if you change your mind. For more information, view our Change of mind page.

 

Problems, damage and non-delivery

If there is a problem with your product, view our Refunds, repairs and returns section.

If your product has not been delivered or was damaged in transit, view our Products missing or damaged in transit page. 

If you are having a dispute with the business, view our Resolve your problem or complaint section.

 

For more info click here.