Shipping policy
Shipping
Delivery & Postage Costs
We prefer to use Australia Post for all shipping.
Orders up to 10kg - $15.00 flat fee for your whole order, anywhere in Australia.
Orders over 10kg - $30.00 flat fee for your whole order.
Large or bulky items - a small number of items, such as ride-ons and large play
sets, are too big to post safely. These are available for free click & collect
from our Williamstown shop only, and are marked as in-store collection on their
product page. Please order these separately from any items you would like posted.
Free click & collect - available on every order from 23 Ferguson Street,
Williamstown. Usually ready within 24 hours.
Problems, damage and non-delivery
If there is a problem with your product, view our Refunds, repairs and returns section.
If your product has not been delivered or was damaged in transit, view our Products missing or damaged in transit page.
If you are having a dispute with the business, view our Resolve your problem or complaint section.
For more info click here.